NM
Noncedo M

1 reviews | Active since Jul 2016

20 Jul 2016, 07:24

Cannot get hold of legal department

<p>I ran into some financial difficulties which resulted to my account falling into arrears and was handed over to Hammond Pole attorneys. i settled my account with Hammond Pole Arttorneys and was given a settlement letter which i submitted to an MTN call center agent called Ntando Mzinyana ********** Ntando was supposed to send my letter to MTN legal department but i dont know whether he did that or not. <br />Now i have been trying to get hold of MTN legal department in order to unblock my account so that i can be able to terminate the contract as i am so fed up with their service but to this date i have not received any feedback from MTN. This is now affecting my credit profile.</p> <p>I have always love MTN but the service i am getting is not acceptable at all. can an MTN official ugently attend to this matter.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Jul 2016, 12:23
Official

Good day *****do,

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,

Ayanda

REQ: **********