JA
Janizol A

1 reviews | Active since May 2012

28 Jun 2016, 07:19

Cannot get hold of legal!!!

<p>After applying for a new contract, I had a contract before, finished the term and cancelled. I app**** for the new contract and was declined due to old contract being at the legal department, which I was un-aware of and not sure why. I was told to call 808 to sort it out which I did on Thursday 23 June 2016.</p> <p> </p> <p>The customer service guy then said he emailed legal to get back to me and gave me the email address for legal and the switchboard number.</p> <p> </p> <p>I heard nothing from legal and called the switch board on Sa****ay 25 June 2016 and was put through to legal but I never got through after staying on the line for nearly an hour.</p> <p> </p> <p>I sent MTN Service on twitter a DM to explain my situation and guess what??? No response!!!!</p> <p>Maybe I'm a sucker for punishment with wanting an MTN contract and this is the service I get?! I'm asking to pay you to use your service and you are not helping me in anyway! Seriously!</p> <p>I want to know why my number is act legal and want this sorted so that I can get my phone, if you dont want me as a client say it! But this service is utterly pathetic now!</p>

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Replies (2)
JA
Janizol A's update28 Jun 2016, 07:21
Reviewer Update

This issue is for number **********

MTN South Africa
MTN South Africa's reply28 Jun 2016, 14:24
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been referred to the management team the legal division for urgent attention. They will investigate and revert to you with feedback and a way forward.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ: **********