NK
Nimesh K

1 reviews | Active since Mar 2016

07 Mar 2016, 15:54

Cannot get hold of anyone

I am extremely annoyed with the call centre, firstly i cannot get hold anyone, as soon as someone picks up, they make like they cannot hear me and drop the call. i have tried on several different numbers and on all instances the same happens.<br> <br> my cell number got suspended for the last 3 months, my account is up to date as per the statement i receive but no one can help me. The store says i must call the call centre, and the call centre keeps dropping my call.<br> <br> extremely frustrated, please can a senior person help me

0
Replies (1)
MTN South Africa
MTN South Africa's reply09 Mar 2016, 11:19
Official
Hello nimeshk,

We are truly sorry for the inconvenience caused.

Kindly note that we have now reconnected both lines as your payment of R2000.00 is reflecting on the account and we've now requested the legal status to be removed from the account.

Regards
Tim
MTN Complaints Management Team: REQ:***