Cannot get contract cancelled

Item: MTN South Africa
Rating: 1
Author: viren C

We called in on Monday 29 June 2020 to cancell our contract and keep the number on prepaid the consultant said it's done and would be immediately on prepaid not the case, called in Tuesday only to find out it takes 3 days, that would have been on Thursday, it's still not cancelled. What's going on, I even tweeted and MTN responded with ID and pin number required still no feedback. Sort this out asap and do not debit me for another month as I have now tried all means to get this sorted from my side.

Even received this on the 29th "Y'ello! Your contract is set to be cancelled on 06/29/2020. An MTN consultant will be in touch to confirm this with you, or you can call customer care on 135. Have a great day!"

Helpful (0)

Replies (3)

MTN South Africa's replyOfficial

05 Jul 2020, 20:13

Thank you for your post.

We sincere apology for any inconvenienced caused to you.

We have sent the complaint to the Retention manager to intervene with the cancellation .

Kind Regards,

Alice van der Merwe
MTN

Best regards,

MTN South Africa's reply05 Jul 2020, 20:13

Official

Best regards,

viren C's updateReviewer Update

07 Jul 2020, 12:09

Still waiting, no one has sorted this out, it's still showing on contract ??????????????

viren C's update07 Jul 2020, 12:09

Reviewer Update

Still waiting, no one has sorted this out, it's still showing on contract ??????????????

viren C's updateReviewer Update

13 Jul 2020, 12:44

WHATS GOING ON??????????????????????

viren C's update13 Jul 2020, 12:44

Reviewer Update

WHATS GOING ON??????????????????????

Cannot get contract cancelled

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