cannot get assistance with a replacement sim card

 Good day Diana 

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.  As per our telephone conversation this morning, your sim swap has been processed. I will send an email to the Store supervisor to notify her of your complaint.  Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.  Warm regards Roanne Juggannadh
 Complaints Management Team