Cannot get an upgrade done.
<p>This is my second upgrade with MTN and again I have had no joy with them. I have tried for over a month to get my contracted updated but between the unprofessional call centre agents and the total disregard of their customers nothing has been done. I have tried calling the upgrade department through 808 and followed the prompts to the upgrade department only to be told that I should call ********** . I can't even cancel the contract because nobody can assist. </p>
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MTN South Africa's replyOfficial
02 May 2017, 18:00Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***3
Best regards,
MTN South Africa's reply02 May 2017, 18:00
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***3
Best regards,