NB
Nina B
1 reviews | Active since Sept 2014
25 May 2015, 15:02
CANNOT FOLLOW BASIC PROCEEDURES & REQUESTS
Ever since I got this contract with MTN it is has been constant up and downs. It has been a complete waste of time and money.<br> <br> The contract covers 200MB data and 200 free sms and the 2 year subscription to pay off the phone +- R500. Once I reach a limit the phone is suspended and I cannot make of use of it.<br> The limit is set to R750 roughly, this is about R300 worth of calls and data, which I CANNOT buy extra, or use if purchased, so in about a week of using the phone, its barred from use.<br> <br> Recently I sent in a request to move back to pre paid and instead of following a SIMPLE instruction MTN has reset my contract. I can tell you right now that I will not be paying for that additional month or service fee as I have not asked for it. I will pay for the data and calls made, but that is it.<br> The contract is now fully paid and I WANT THIS CANCELLED and resolved.<br> <br> I also want MTN to remove what ever credit rating they have placed on ITC because they are incapable of debiting my account correctly. Why should I bear the brunt of poor accounting and miss communication that hasn't even come from my side. <br>
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MTN South Africa's replyOfficial
02 Jun 2015, 15:11Hello Nina_Bieber,
We are truly sorry for the inconvenience caused and for the delayed resposne to your post. It was never our intention to have dissatisfied you in any way.
The package you were activated on was the MTN Anytime 200 package. This is an open package that allows you make use of the service after the monthly provisioning was used up.
We see on the months the bill was a bit higher, you made us of the internet service more often. The billing on the MTN Anytime packages needed to be downloaded from the network and then added to the invoice.
The additional usage was valid, however we will credit the invoice dated the 20th of May 2015 as a goodwill gesture. This credit will reflect within 24 - 48 hours on the account.
We've also now requested our Cancellations Department management team to assist with getting the number migrated over to prepaid. We will confirm this once done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed resposne to your post. It was never our intention to have dissatisfied you in any way.
The package you were activated on was the MTN Anytime 200 package. This is an open package that allows you make use of the service after the monthly provisioning was used up.
We see on the months the bill was a bit higher, you made us of the internet service more often. The billing on the MTN Anytime packages needed to be downloaded from the network and then added to the invoice.
The additional usage was valid, however we will credit the invoice dated the 20th of May 2015 as a goodwill gesture. This credit will reflect within 24 - 48 hours on the account.
We've also now requested our Cancellations Department management team to assist with getting the number migrated over to prepaid. We will confirm this once done.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply02 Jun 2015, 15:11
Official
Hello Nina_Bieber,
We are truly sorry for the inconvenience caused and for the delayed resposne to your post. It was never our intention to have dissatisfied you in any way.
The package you were activated on was the MTN Anytime 200 package. This is an open package that allows you make use of the service after the monthly provisioning was used up.
We see on the months the bill was a bit higher, you made us of the internet service more often. The billing on the MTN Anytime packages needed to be downloaded from the network and then added to the invoice.
The additional usage was valid, however we will credit the invoice dated the 20th of May 2015 as a goodwill gesture. This credit will reflect within 24 - 48 hours on the account.
We've also now requested our Cancellations Department management team to assist with getting the number migrated over to prepaid. We will confirm this once done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed resposne to your post. It was never our intention to have dissatisfied you in any way.
The package you were activated on was the MTN Anytime 200 package. This is an open package that allows you make use of the service after the monthly provisioning was used up.
We see on the months the bill was a bit higher, you made us of the internet service more often. The billing on the MTN Anytime packages needed to be downloaded from the network and then added to the invoice.
The additional usage was valid, however we will credit the invoice dated the 20th of May 2015 as a goodwill gesture. This credit will reflect within 24 - 48 hours on the account.
We've also now requested our Cancellations Department management team to assist with getting the number migrated over to prepaid. We will confirm this once done.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,