DM
Dawid M
1 reviews | Active since Mar 2010
20 Apr 2015, 12:53
CANNOT DO UPGRADE
I've been trying for 3 weeks now to upgrade my current MTN package to a new package. Except from the fact that the people do not return my queries, I had problems with my ID nr not being on the system (After being with them for 7 years and 9 different phone numbers I had with them.) The advertised package was not on the system and must be reloaded (I did the same package upgrade in January 2015). Then my ID nr again. Then they cannot make outgoing calls (for 3 days!!!!) It seems that it went from bad to extremely bad after Bytes people solution got involved with the MTN helpdesk. This just keeps going and going and nobody takes responsibility and nothing happens.<br> <br> This must be the worst support EVER!!!!. I can walk into any cell phone store and get a new package immediately, but as a corporate user I want to stay with the specials we are getting. BUT I don't know if it is worth the effort and stress any more.....
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
05 May 2015, 09:04Hello dawidmar,
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
We see that your upgrade was processed on the 21st of April 2015 through our Corporate Sales Team.
We will suggest that you make contact with our Business call centre (809) and request that your contract status be changed to a normal consumer account if you no longer work or receive discounts from the employer through whom you originally app**** for the contract.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
We see that your upgrade was processed on the 21st of April 2015 through our Corporate Sales Team.
We will suggest that you make contact with our Business call centre (809) and request that your contract status be changed to a normal consumer account if you no longer work or receive discounts from the employer through whom you originally app**** for the contract.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply05 May 2015, 09:04
Official
Hello dawidmar,
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
We see that your upgrade was processed on the 21st of April 2015 through our Corporate Sales Team.
We will suggest that you make contact with our Business call centre (809) and request that your contract status be changed to a normal consumer account if you no longer work or receive discounts from the employer through whom you originally app**** for the contract.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
We see that your upgrade was processed on the 21st of April 2015 through our Corporate Sales Team.
We will suggest that you make contact with our Business call centre (809) and request that your contract status be changed to a normal consumer account if you no longer work or receive discounts from the employer through whom you originally app**** for the contract.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,