FH
Faatimah H
1 reviews | Active since Jan 2020
19 Jan 2020, 15:01
Cannot deactivate datashare
Mtn had activated datashare in my account for me years ago. Somehow there's no way to deactivate this feature. My anytime data is being put into a data share inclusive bundle which I have Not requested nor do I want. Call centre cannot help. Ussd codes do not provide an option to deactivate. Are we stuck with data share once activated.
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MTN South Africa's replyOfficial
20 Jan 2020, 06:25Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that to deactivate data share, you need to use USSD code *136*5#. Then select option which should take you to cancellation of data share.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that to deactivate data share, you need to use USSD code *136*5#. Then select option which should take you to cancellation of data share.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply20 Jan 2020, 06:25
Official
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that to deactivate data share, you need to use USSD code *136*5#. Then select option which should take you to cancellation of data share.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that to deactivate data share, you need to use USSD code *136*5#. Then select option which should take you to cancellation of data share.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,