NS
Nirvani S
1 reviews | Active since Jun 2009
31 May 2015, 20:21
cannot convert my fully paid contract to prepaid
Despite the delayed response received by MTN to my complaint and their assurance that something will be done, I have not received any positive feedback or contact from them. I been trying to get out of my fully paid contract since March this year and MTN is making it impossible to do so. However the fact that I have instructed them to do and they have still not done so - in my opinion smells of ***** because they are still deducting monies from my account for a contract that I do not want. Do I need to take legal action or go to the media before they cancel my contract?
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Replies (1)
MTN South Africa's replyOfficial
05 Jun 2015, 14:43Hello nsingh30,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand that this can be frustrating. I have checked and see that account is indeed out of contract and now on a month to month basis. In regards to the cancellation, I have sent this to the management team there to assist you resolving this matter.
Also do note that any airtime, data or sms on the line will be lost when the line is moved to pre-paid as per your request.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand that this can be frustrating. I have checked and see that account is indeed out of contract and now on a month to month basis. In regards to the cancellation, I have sent this to the management team there to assist you resolving this matter.
Also do note that any airtime, data or sms on the line will be lost when the line is moved to pre-paid as per your request.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
MTN South Africa's reply05 Jun 2015, 14:43
Official
Hello nsingh30,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand that this can be frustrating. I have checked and see that account is indeed out of contract and now on a month to month basis. In regards to the cancellation, I have sent this to the management team there to assist you resolving this matter.
Also do note that any airtime, data or sms on the line will be lost when the line is moved to pre-paid as per your request.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand that this can be frustrating. I have checked and see that account is indeed out of contract and now on a month to month basis. In regards to the cancellation, I have sent this to the management team there to assist you resolving this matter.
Also do note that any airtime, data or sms on the line will be lost when the line is moved to pre-paid as per your request.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***