aL
anna L
1 reviews | Active since Oct 2015
15 Jan 2019, 10:12
Cannot contact MTN
MTN once I'm disappointed by your service.
Paid my bill, emailed proof of payment and now my service is suspended!!! However having dialled 808 and 135 to get through to speak to someone to reconnect - select 0 and I get "your service is suspended, please contact your service provider" and the call disconnected. Now that is exactly what I am trying to do, it's disgusting that i cannot speak to a representative to get the natter resolved!
I expect a prompt response and my line reconnected urgently.
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MTN South Africa's replyOfficial
15 Jan 2019, 12:59Thank you for your post.
We sincere apologized for any inconvenience incurred.
The account balance R 1,317.33
Thank you for your time on line the payment for R660.00 paid today via FNB will only reflect on the account in 48 hours.
We have opened the lines for you, please reboot the devices.
Kind Regards,
Alice van der Merwe
Analyst: Complaints
We sincere apologized for any inconvenience incurred.
The account balance R 1,317.33
Thank you for your time on line the payment for R660.00 paid today via FNB will only reflect on the account in 48 hours.
We have opened the lines for you, please reboot the devices.
Kind Regards,
Alice van der Merwe
Analyst: Complaints
Best regards,
MTN South Africa's reply15 Jan 2019, 12:59
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The account balance R 1,317.33
Thank you for your time on line the payment for R660.00 paid today via FNB will only reflect on the account in 48 hours.
We have opened the lines for you, please reboot the devices.
Kind Regards,
Alice van der Merwe
Analyst: Complaints
We sincere apologized for any inconvenience incurred.
The account balance R 1,317.33
Thank you for your time on line the payment for R660.00 paid today via FNB will only reflect on the account in 48 hours.
We have opened the lines for you, please reboot the devices.
Kind Regards,
Alice van der Merwe
Analyst: Complaints
Best regards,