BM
Bonginkosi M
1 reviews | Active since Mar 2011
09 Dec 2015, 13:00
CANNOT CONNECT TO THE INTERNET
I use a Blackberry which uses BIS on the MTN network I recharged my BIS yesterday and ever since I can't connect to the internet I called the MTN Call center on 5 different times and they couldn't help me now I'm faced with a situation that my money has been taken but I can't utilize the service <br> I was given a number *** to call for technical services and they also failed to help me <br> this is so disappointing after all the time and effort I've put into this
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Replies (1)
MTN South Africa's replyOfficial
10 Dec 2015, 16:51Hello msibib,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have picked internet sessions on your line from the 08 December 2015 to date that were connected using BIS.
If you experience the same problem again in future kindly contact our Data Support department on 1555.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have picked internet sessions on your line from the 08 December 2015 to date that were connected using BIS.
If you experience the same problem again in future kindly contact our Data Support department on 1555.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply10 Dec 2015, 16:51
Official
Hello msibib,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have picked internet sessions on your line from the 08 December 2015 to date that were connected using BIS.
If you experience the same problem again in future kindly contact our Data Support department on 1555.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have picked internet sessions on your line from the 08 December 2015 to date that were connected using BIS.
If you experience the same problem again in future kindly contact our Data Support department on 1555.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,