CANNOT CHANGE MY CONTRACT NUMBER for

Wow, not one of your "SERVICE CHAMPIONS" knows a simple process at MTN.

I ordered a second contract on my account. However I requested that I do not want the number that was assigned to me as I got have a number that I wish to use instead.

I was informed not to activate the new number sim card while I waited for the number I wish to use to be ported to the MTN network.

Now that I have the number I wish to use on the MTN network as prepaid, I go to an MTN store, they said they cant do a number swap from prepaid to contract. I need to phone the call centre.

I phone the call centre they tell me to go to the store to do the number swap on the contract.

Do your "SERVICE CHAMPIONS" know who is responsible for anything customer related?