Cannot cancel my contract
<p>I had to phone the MTN retentions department twice. First time hold for 20min and the second for 50min before an answer. Then I'm told I can only cancel and switch my contract to prepaid the day after the termination date. This is unacceptable. I am giving and serving my notice now and not only after the termination date. Please phone me for the mobile number I want to cancel and also to confirm that the contract has been cancelled and will be switched to prepaid from the day following the termination date.</p>
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MTN South Africa's replyOfficial
18 Apr 2017, 17:37Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation please be advised that you can only put a 30 day notice on the 01/06/2017 due to expiry been on the 01/07/2017 you can call our retentions department or write to us on Hello peter.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Best regards,
MTN South Africa's reply18 Apr 2017, 17:37
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation please be advised that you can only put a 30 day notice on the 01/06/2017 due to expiry been on the 01/07/2017 you can call our retentions department or write to us on Hello peter.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Best regards,
's updateReviewer Update
01 Jun 2017, 08:11Hi. As previously discussed on the phone with one of your representatives. Please cancel my contract for number *** the number should be active as prepaid from 1 July 2017.
Thanks
's update01 Jun 2017, 08:11
Reviewer Update
Hi. As previously discussed on the phone with one of your representatives. Please cancel my contract for number *** the number should be active as prepaid from 1 July 2017.
Thanks