Cannot cancel MTN insurance

<p>I took out insurance when I upgraded my last phone but after a year of having the insurance I found that my household insurance covered the phone, so I asked MTN at the Paddocks in Cape Town to please cancel the insurance. They requested a copy of my ID, which I emailed to them and I waited...</p> <p>That was in May 2016. I then forgot about the insurance for a couple of months. After realising that I was still being chaged R122.81 per month I again contacted the MTN store in The Paddocks. I was told that, "sorry, we couldn't open your documents and forgot to tell you"! </p> <p>I then gave them more documents in person and waited; this was in July. Come the next MTN bill I was still being charge for insurance. </p> <p>I went back to MTN at The Paddocks and complained. I was told it would take a month but I would not be charged at the end of September. Guess what? I was STILL charged R122.81 insurance on this last debit order! </p> <p>MTN, this is to let you know that I am sick of your pathetic service and when my two contracts come up for renewal I will never renew with you people and I will make sure my friends don't use MTN either. I have never come across more useless service than MTN.</p>