mB
mark B
1 reviews | Active since Oct 2012
01 Feb 2017, 07:28
Cannot cancel expired contract
<p>I have been trying to cancel my post paid contract which I've had for at least 15 years. I want to move to pre paid, however Mtn staff cannot get this simple request processed. The debit order continues to go off every month.</p> <p>MSISDN : ********** 46<br />ACC : N ********** <br />***-10-01<br />TERM DATE : 2016-10-30</p>
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Replies (2)
MTN South Africa's replyOfficial
07 Feb 2017, 14:45Thank you for your post.
We apologize for any inconvenience incurred.
The contract expired 30-10-2016.
The contract has been cancelled. The account has been credited with R273.22 on the 31-12-2016 for the late cancellation. The notes reflect that you have requested for the cancellation.
The account will be credited with the outstanding balance of R308.27 to clear the account balance.
The credit will reflect tomorrow on the account.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply07 Feb 2017, 14:45
Official
Thank you for your post.
We apologize for any inconvenience incurred.
The contract expired 30-10-2016.
The contract has been cancelled. The account has been credited with R273.22 on the 31-12-2016 for the late cancellation. The notes reflect that you have requested for the cancellation.
The account will be credited with the outstanding balance of R308.27 to clear the account balance.
The credit will reflect tomorrow on the account.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
mB
mark B's updateReviewer Update
07 Feb 2017, 15:02Ill report back at the end of the month if the debit order has indeed been stopped.
mB
mark B's update07 Feb 2017, 15:02
Reviewer Update
Ill report back at the end of the month if the debit order has indeed been stopped.