Cannot cancel contract

My contract ended on the 2015/07/14. I went to the Benmore branch to hand in my notice to cancel and migrate the number to prepaid (Reference number: Reg ***) I was told it would be handed to Morningside and that I would be kept in the loop. After trying to phone the store with no answer - I e-mail Remeiloe who informed me that Morningside had not actioned my request.<br> <br> I contacted her again (No contact from their side) and their is still not further feedback. I was told that this is due to the strike - despite the fact that the strike is over.<br> <br> I consider my notice to end my contract and migrate my number to prepaid official from the 14th of July 2015. I expect my last debit order on the 1st of August and a notification that my number has been migrated. If I am debited after the 1st of August and if the number is not migrated, I will take this matter further.<br> <br> I was told to call 808 which results in a failed call after waits of over half an hour<br> <br> I have had consistently terrible service, rude staff member and *********** call centre members since I join this terrible network and I cannot believe that when I am finally free, it is an issue to cancel my contract.<br> <br> Disgusted.