1 reviews | Active since Oct 2013
Cannot cancel contract!!!
<p>I am going to be working overseas for the next few years without returning to South Africa in that time and am leaving Mid August.</p> <p> </p> <p>I have been trying to cancel my data contract which is elegible for cancellation.</p> <p>I have spent the whole morning being put through after phoning 808 just to hold for 10 minutes and have the call be ended without any assistance. Upon enquiry I am told that is the only way I can cancel?! </p> <p>So if that is the only way why have no one been answering the ****** phone??????!!!!!!</p> <p> </p> <p>Then I made the mistake of asking a local branch how will I cancel my voice contract next year when I am not in south africa to be told that I must phone 808........who does not answer the phone.....Seriously????????</p> <p> </p> <p> </p>
Finally after the 10th try i was able to get to speak to a consultant who did not disconnect the call. Probably because this time round i enquired as to the settlement amount on my voice contract. We will have to see what happens next year i suppose!
Quite sad as I have been a customer for years and never had problems with the call centre. But then again suppose cancellations are not encouraged thus the dropped calls
Finally after the 10th try i was able to get to speak to a consultant who did not disconnect the call. Probably because this time round i enquired as to the settlement amount on my voice contract. We will have to see what happens next year i suppose!
Quite sad as I have been a customer for years and never had problems with the call centre. But then again suppose cancellations are not encouraged thus the dropped calls