TG
Tony G
1 reviews | Active since Jul 2016
14 Jul 2016, 09:07
Cannot Cancel a Contract
<p>I have given more than 20 days written notice, per the messages MTN has sent me, but have yet to recieve a response. I have phoned the call centre for them to tell me that all I need to do is phone the call centre on the day my contract expires to cancel. Yeah, like MTN doesnt want me to give 20 days written notice. I want to move over to prepaid, and at this rate I'm quite happy to move to your competitors like Cell C or Vodacom. </p> <p> </p> <p>How the hell am I supposed to cancel my contract with MTN if I get so many different stories from you?</p>
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MTN South Africa's replyOfficial
15 Jul 2016, 18:14Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the 30 day notice is placed when you want to deactivate the number after the contract ends, for prepaid migration kindly contact our customer care line after your contract term date 2016-08-10 and request to have the number migrated to prepaid.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
MTN South Africa's reply15 Jul 2016, 18:14
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the 30 day notice is placed when you want to deactivate the number after the contract ends, for prepaid migration kindly contact our customer care line after your contract term date 2016-08-10 and request to have the number migrated to prepaid.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,