Cannot call after a week in the new contract
<p>I cannot phone after a week into the new contract and after several calls and visits to outlets. Please follow up on ticket ********** 92. Nobody could solve the problem.</p>
Thank you for your post.
Please accept our apologies for the delay experienced.
As per system record we note that the matter has been resolved, lines are unbarred and limit has been adjusted accordingly.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the delay experienced.
As per system record we note that the matter has been resolved, lines are unbarred and limit has been adjusted accordingly.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Nope, unfortunately the problem has not been resolved. I still can't make calls.
Nope, unfortunately the problem has not been resolved. I still can't make calls.
It is now a day later and the problem still exists. Does a mere response mean that the issue as now been resolved? I clearly stated that it is not possible to make a specific call. How can the issue be resolved if I still cannot make calls? I have singed up for a 2 year contract and is this the service that I get? How about assigning a dedicated resource untill the problem gets gets resolved?
It is now a day later and the problem still exists. Does a mere response mean that the issue as now been resolved? I clearly stated that it is not possible to make a specific call. How can the issue be resolved if I still cannot make calls? I have singed up for a 2 year contract and is this the service that I get? How about assigning a dedicated resource untill the problem gets gets resolved?