RM
Rebecca M
1 reviews | Active since Feb 2012
08 Jan 2016, 11:07
Cannot buy data bundles even when I have airtime
I am sick of MTN. Sometimes when I want to make a call I am told I don't have airtime to0 make a call even though there is airtime in my phone. I recently bought airtime and tried to load data bundle. I could not because I was told I have Insufficient airtime even after loading 60 rand worth of airtime. This is being going ion for a while and I am now getting annoyed.
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Replies (1)
MTN South Africa's replyOfficial
10 Jan 2016, 21:02Hello rgmasilo,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
That error is due to active internet sessions that are not properly terminated, because of this the funds are still reserved for the session that was activated. The funds will only be released upon a successful de-activation of the session by making sure that you either close/end any web sessions and apps running in the background, then reboot your handset.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
That error is due to active internet sessions that are not properly terminated, because of this the funds are still reserved for the session that was activated. The funds will only be released upon a successful de-activation of the session by making sure that you either close/end any web sessions and apps running in the background, then reboot your handset.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply10 Jan 2016, 21:02
Official
Hello rgmasilo,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
That error is due to active internet sessions that are not properly terminated, because of this the funds are still reserved for the session that was activated. The funds will only be released upon a successful de-activation of the session by making sure that you either close/end any web sessions and apps running in the background, then reboot your handset.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
That error is due to active internet sessions that are not properly terminated, because of this the funds are still reserved for the session that was activated. The funds will only be released upon a successful de-activation of the session by making sure that you either close/end any web sessions and apps running in the background, then reboot your handset.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***