Cannot Booster Activated that is specified on my MTN Contract/Invoiuce

Dave Russell

Just prior to my 24 month MTN contract coming to an end I was contacted by someone by phone who said they were from MTN (but were actualy MTN's service provider Mondail) offering me a new upgrade contract. I explained that I did not want a new phone. They offered me a 24 month MTN MFM S contract with 25 min booster and 350 MB data.

From the time my previous contract expired I am invoiced every month by MTN for the new contract STD M F M TOPUP + (O25+350MB). The booster however has not been activated, so I run out of minutes and data. I have tried the MTN (135) helpline several times, gone to the MTN shop in Somerset Mall, been given several reference numbers. MTN (135) tells me they can't fix the problem and said only the MTN shop can. The consultant at the shop said that they need a copy of the contract from Mondial (which I never received) so that they can cancel the contract and issue a new contract. I asked them how I do this and they (Tristan) said I would need to phone Mondial ( ********** ). This number does not exist. I have tried numerous Google Searches, contacted MTN (135) who gave me Transnet's number ( ********** ) to try and contact Mondial without any success. So I have a contract specified on my MTN invoice, activated by Mondial an MTN agent and cannot get my booster bundle activated. This is MTN and their agent Mondial stuff up and they keep passing me from pillar to post and take no responsibility for fixing the problem. What do I do.