MW
Michelle W
1 reviews | Active since Mar 2014
04 Feb 2015, 18:00
Cannot blacklist lost phone!
I am really shocked and annoyed by MTN's lack of customer service. I have wasted so much time and money trying to get through to the call-centre only to have the calls dropped. Eventually when I get get to speak to someone at the right dept I get told that they cannot help me and put me on hold while they speak to their supervisor. Guess what? The call is cut! Please can someone at MTN provide some sort of service? All I want is to blacklist my phone.
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MTN South Africa's replyOfficial
19 Feb 2015, 16:13Hello notimpressed01,
We are truly sorry for any inconvenience caused. It is was not our intention to have dissatisfied you in any way.
We see that you have not included any details pertaining to the device that needs to be blacklisted (IMEI number, cell-phone last used in the device and when/where the device was lost).
Please can we request that you send us the details required to *** and we will assist you further.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused. It is was not our intention to have dissatisfied you in any way.
We see that you have not included any details pertaining to the device that needs to be blacklisted (IMEI number, cell-phone last used in the device and when/where the device was lost).
Please can we request that you send us the details required to *** and we will assist you further.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply19 Feb 2015, 16:13
Official
Hello notimpressed01,
We are truly sorry for any inconvenience caused. It is was not our intention to have dissatisfied you in any way.
We see that you have not included any details pertaining to the device that needs to be blacklisted (IMEI number, cell-phone last used in the device and when/where the device was lost).
Please can we request that you send us the details required to *** and we will assist you further.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused. It is was not our intention to have dissatisfied you in any way.
We see that you have not included any details pertaining to the device that needs to be blacklisted (IMEI number, cell-phone last used in the device and when/where the device was lost).
Please can we request that you send us the details required to *** and we will assist you further.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,