PH
Paula H
1 reviews | Active since Apr 2012
08 Jun 2015, 12:48
Cannot be reached!!!!!!
Call centre is unreachable. When I post a hallopeter post they recommend I call the call centre when my complaint is that I cannot reach the call centre??? Complete unwillingness to assist by making it impossible to reach an MTN representative. I have logs of how long I have spent 'holding' the line after phoning 808. They are showing clear disregard for their clients time. Finally they have a message when phoning 808 saying that their call centre is broken but that does not solve my problem! I have always been registered for self-service and suddenly I am not. How do I solve that? by calling the non-existent call centre. I am paying through the nose for no service whatsoever. MTN service is like santa clause, it does not exist
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 Jun 2015, 09:10Hello NetDieWaarheid,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Best regards,
MTN South Africa's reply10 Jun 2015, 09:10
Official
Hello NetDieWaarheid,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Best regards,