CB
Charmaine B
1 reviews | Active since Oct 2015
02 Nov 2015, 11:01
Cannot assist with a cancellation
I went to MTN in festival mall advised them that I want to cancel my contract and go to Cell C. They then said they cannot help me I need to contact head office, Well why is there an MTN store in the Mall if they cannot or should I say wont help . Pathertic service > And then I emailed MTN Help Desk four times on Friday they read the email and ignore me flat. I wont do business with MTN again ever.
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Replies (1)
MTN South Africa's replyOfficial
02 Nov 2015, 20:10Hello charmbren,
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Your contract term date is 2016-10-31, we have requested the cancellation department to calculate the early termination fees. They will revert to you with feedback.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Your contract term date is 2016-10-31, we have requested the cancellation department to calculate the early termination fees. They will revert to you with feedback.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply02 Nov 2015, 20:10
Official
Hello charmbren,
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Your contract term date is 2016-10-31, we have requested the cancellation department to calculate the early termination fees. They will revert to you with feedback.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Your contract term date is 2016-10-31, we have requested the cancellation department to calculate the early termination fees. They will revert to you with feedback.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,