1 reviews | Active since Dec 2013
Cannot access personal information.
I currently have 3 contracts with MTN. Two of which are going to be expiring soon, i would like to know when.. this is all i want.. <br> <br> I firstly tried to be a clever client and login to my online account through their website, only their website is falling apart. I can't login, it just hangs indefinitely, i cant even view new contracts! its the most useless thing. All of their competitors have compelling sites and easy ways of accessing client information. You know what happens when you cant keep up MTN?? you fall away.<br> <br> So i moved on to the second mode of communication.. the call centre. i used to have all my accounts with Vodacom but when i could not get a hold of their call centre.. i canceled them all and moved over to MTN.. which 4 years ago had an amazing call centre, i wouldn't even wait a dial tone before being answered no matter what the time. Only its been a while.. and i tried calling in 4 times on Monday, 4 times on Tuesday.. 4 times on Wednesday and today i got picked up and then put down!!!! i heard the people talking! they picked me up! and put me down straight away!! DISGUSTING SERVICE!!<br> <br> Guess who is not renewing their contracts! THIS GUY!
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
