Cannot access my voice mail box for almost 2 years
After almost 2 years being out of the country I can still not access my voice messages. After many many calls and promises, Baldwin Bokwua (not sure about the spelling), supervisor in the Johannesburg call center, is trying his best to help me. There were multiple reference numbers, but whenever I call to follow up, they have been closed and then the consultant opens a new one. The latest reference number is SMC*** and I hope that all the details are on there. This is my problem: I dial +***0; enter mailbox number 1234; enter * to go to mailbox; on enter password is where I get stuck... whatever I am trying as suggested by Baldwin is not working. 0000, 00000, 1234, 12345, 9999, 99999, last 7 digits of my number, etc, etc, etc..... PLEASE, PLEASE, PLEASE, sort this out!!!! Two years!!!! When I was in SA, I went to various MTN shops and I phoned the customer center a few times, but nobody could resolve my problem.
Thank you for your response.
However, this is the response that I keep on getting from MTN for the last 2 years.
You did not give me ANY VALUABLE or any NEW information.
My actions directly after reading your email: I dialed +***0 (remember that I am LIVING oversees), entered 1234 as my mailbox number, press * to go to my mailbox, upon which the system requested the PASSWORD..... WHAT IS THE PASSWORD????? My PROBLEM IS THE PASSWORD!!!! Nothing which I enter is working as a password... not 0000, not 00000, not 1234, not 12345, not the last seven or eight or five or how many digits of my cell phone number.
It really shows that people don't read properly and don't answer a question according to the problem. WHAT DO I NEED TO DO TO GET THIS SOLVED!!!!!!
If only Baldwin can live up to the many promises of phoning me back or even emailing me made by the many people who is working for him and keep on taking messages and PROMISE me that he will come back to me.
PLEASE COME BACK WITH SOME REAL INFORMATION THAT WILL WORK FOR ME!!!
Regards,
Louise
Thank you for your response.
However, this is the response that I keep on getting from MTN for the last 2 years.
You did not give me ANY VALUABLE or any NEW information.
My actions directly after reading your email: I dialed +***0 (remember that I am LIVING oversees), entered 1234 as my mailbox number, press * to go to my mailbox, upon which the system requested the PASSWORD..... WHAT IS THE PASSWORD????? My PROBLEM IS THE PASSWORD!!!! Nothing which I enter is working as a password... not 0000, not 00000, not 1234, not 12345, not the last seven or eight or five or how many digits of my cell phone number.
It really shows that people don't read properly and don't answer a question according to the problem. WHAT DO I NEED TO DO TO GET THIS SOLVED!!!!!!
If only Baldwin can live up to the many promises of phoning me back or even emailing me made by the many people who is working for him and keep on taking messages and PROMISE me that he will come back to me.
PLEASE COME BACK WITH SOME REAL INFORMATION THAT WILL WORK FOR ME!!!
Regards,
Louise