BG
Brad G
1 reviews | Active since Jul 2015
01 Jul 2015, 09:00
cannot access my Invoices
I am unable to access my invoices from the MTN portal.<br> They are available for download however when downloaded the PDF files do not open and are *******ed.<br> I can download statements from the portal successfully, just invoices are problems.<br> <br> I have been on hold with Mtn call centre for 40mins on two separate attempts with no answer.<br> I have logged a call #***0 on 29/6 and had no feedback<br> <br> If MTN is going to try make there portal more user friendly then they need to make sure it works.<br> I just need to obtain my latest invoice please and make sure that they are uploaded onto the protal correctly and are able to open.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
20 Jul 2015, 13:53Hello booga1004,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated accordingly for investigation. We hope to conclude as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated accordingly for investigation. We hope to conclude as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
MTN South Africa's reply20 Jul 2015, 13:53
Official
Hello booga1004,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated accordingly for investigation. We hope to conclude as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated accordingly for investigation. We hope to conclude as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,