SI
Stuart I
1 reviews | Active since Jul 2010
20 Apr 2015, 13:52
Cannot access call centre for 3 days
I have been trying to access the MTN call centre for three days and I am put on hold only to have the call terminated. I need to cancel a data contract - how hard is it for them to simply provide proper service. Perhaps this gives cause to cancel my other services with them as well. I have also emailed their customer service and looked for a retention centre's contact number - all to no avail.<br> <br> Not even dialing their GP head office on *** works as the calls are terminated as well!!<br> <br> Very disappointing MTN.
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MTN South Africa's replyOfficial
26 Apr 2015, 19:27Hello SInglis,
Thank you for posting.
Please accept our apologies for the inconvenience that this experience may have caused rest assured it was not our intention to dissatisfy you in any way.
Kindly be advised that your data contract only expires on the 13/07/2015. You need to give us one month notice before the contract can be cancelled. You also have the option to migrate the number onto our prepaid platform.
We understand that you mention having difficulty getting through to our contact centre, please give us the notice request by replying to this email and we will assist you with the request.
Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept our apologies for the inconvenience that this experience may have caused rest assured it was not our intention to dissatisfy you in any way.
Kindly be advised that your data contract only expires on the 13/07/2015. You need to give us one month notice before the contract can be cancelled. You also have the option to migrate the number onto our prepaid platform.
We understand that you mention having difficulty getting through to our contact centre, please give us the notice request by replying to this email and we will assist you with the request.
Regards,
Ebbedene
REQ:***
Best regards,
MTN South Africa's reply26 Apr 2015, 19:27
Official
Hello SInglis,
Thank you for posting.
Please accept our apologies for the inconvenience that this experience may have caused rest assured it was not our intention to dissatisfy you in any way.
Kindly be advised that your data contract only expires on the 13/07/2015. You need to give us one month notice before the contract can be cancelled. You also have the option to migrate the number onto our prepaid platform.
We understand that you mention having difficulty getting through to our contact centre, please give us the notice request by replying to this email and we will assist you with the request.
Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept our apologies for the inconvenience that this experience may have caused rest assured it was not our intention to dissatisfy you in any way.
Kindly be advised that your data contract only expires on the 13/07/2015. You need to give us one month notice before the contract can be cancelled. You also have the option to migrate the number onto our prepaid platform.
We understand that you mention having difficulty getting through to our contact centre, please give us the notice request by replying to this email and we will assist you with the request.
Regards,
Ebbedene
REQ:***
Best regards,