CANDICE! MTN! INCOMPETENCY ON A NEXT LEVEL!!!!!!!!!!!!!!!!!!!!!!!

I have been a client of MTN for 23 years, and never ever have I had such poor service with the most *********** people that work for you, Candice being one of many. Sales people have been driving me crazy to upgrade. I wanted to upgrade my phone on Black Friday, where I was told that I am not due for an upgrade and will have to pay in over R2000. I questioned this as I paid more or less the same amount 2 years ago. My logic telling me that my renewal date should have changed to either November or December this year. All of the most *********** people calling me just to make a quick sale, and no one bothering to do their homework properly, all but one, Candice. I was very happy to clear this up only then to be told that I CANNOT be assisted with the Black Friday special that I so eagerly wanted. This is not a me problem, this is your *********** staff MTN. I then decide to check specials that was emailed to me where it states that this special have been extended, only to see that my co-payment is still the amount of R1540 payable over 2 months. Again a sales lady called me and dropped the call in my ear before I could ask why the 2 systems don't talk to each other. This needs to be sorted by the end of tomorrow, or you will be hearing from the Ombudsman very soon.