JS
Jonathan S
1 reviews | Active since Jan 2011
26 Aug 2015, 10:18
cancelling since Dec 14, still getting invoice Aug
Good day<br> <br> I relocated to Turkey in November 2014, i tried to cancel my contract numerous times with MTN and even got my local PA to try assist, they refused to reply to any emails and kept on referring me to their legal department, i have a chain of emails dating back to December when i first requested to pay the cancellation fees and get out of the contract, i was all for paying the fees and settling MTN but now i am so utterly disgusted with MTN and their service i do not feel like paying them a cent. The contract even ended now in August and I am still getting invoices, did casper the ghost or someone tell you to continue my contract? As i sure as hell never gave you the instruction.
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MTN South Africa's replyOfficial
26 Aug 2015, 15:02Hello siddall22,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your contact was due to expire on the 29 August 2015, therefore you are liable for all charges until then. There is a balance amount of R4 368.23 currently reflecting on your account. This amount is for invoices generated from January 2015 to August 2015. We have deactivated the line today so that no further invoice may be generated. Please advise once the arrears have been settled so that the contract can be cancelled.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your contact was due to expire on the 29 August 2015, therefore you are liable for all charges until then. There is a balance amount of R4 368.23 currently reflecting on your account. This amount is for invoices generated from January 2015 to August 2015. We have deactivated the line today so that no further invoice may be generated. Please advise once the arrears have been settled so that the contract can be cancelled.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
MTN South Africa's reply26 Aug 2015, 15:02
Official
Hello siddall22,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your contact was due to expire on the 29 August 2015, therefore you are liable for all charges until then. There is a balance amount of R4 368.23 currently reflecting on your account. This amount is for invoices generated from January 2015 to August 2015. We have deactivated the line today so that no further invoice may be generated. Please advise once the arrears have been settled so that the contract can be cancelled.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your contact was due to expire on the 29 August 2015, therefore you are liable for all charges until then. There is a balance amount of R4 368.23 currently reflecting on your account. This amount is for invoices generated from January 2015 to August 2015. We have deactivated the line today so that no further invoice may be generated. Please advise once the arrears have been settled so that the contract can be cancelled.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica