1 reviews | Active since Aug 2012
Cancelling of the contract
I really regret signing up a contract with MTN. I've been on contract with them from 2009 and regret giving them a business. For the past 2yrs I've been complain about one thing and I came to a decision of an early termination. I was wondering why MTN stuff doesn't do their job properly, It is because even their managers are ***********. On the 16th Oct 15 I spoke to a operational manager by the name of Hamid, complaining about one of his team leaders \ Chris Eving"who refused to give his name and didn't want to do his job. Hamid promised me that the settlement letter was going send by the 16th which I'm still waiting. I requested the letter on the 12th Oct 2015 and still I haven't received anything. I feel sorry for people that are still with MTN. Even now on hellopeter they have close to 90% complains which they not attending to. MTN stuff sucks"
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the cancellation department has send to you the early termination fee via email on the 27-6-2015.
Please see the early termination fee:
Samsung S5:
R 9,786.82 (value of handset)
Devided by 24 months=R407.78
R407.78 x months remaining of the contract(5).
R2038.90 + unbilled invoice (November) estimated.
The early termination fee R2734.89
Please make payment at any Absa store.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the cancellation department has send to you the early termination fee via email on the 27-6-2015.
Please see the early termination fee:
Samsung S5:
R 9,786.82 (value of handset)
Devided by 24 months=R407.78
R407.78 x months remaining of the contract(5).
R2038.90 + unbilled invoice (November) estimated.
The early termination fee R2734.89
Please make payment at any Absa store.
Kind Regards,
Alice van der Merwe
***