lN
lynash N
1 reviews | Active since Aug 2011
29 Jun 2015, 08:44
Cancelling of paid airtime
I had a cell fone contract with MTN. The 24 months was up so i decided to cancel the contract and keep my number as prepaid. Which was done perfectly. The problem is that i had about R400 airtime some data and 200 sms left on my contract which MTN just deleted. I was not aware that they would do that nor do i think it's right for them to just take away stuff that i paid for.
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MTN South Africa's replyOfficial
12 Jul 2015, 12:55Hello lynash,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
Our terms and conditions indicate that when a migration is processed, your airtime will be forfeited. To accommodate for the challenges, we would have reimbursed some of the airtime, however we notice that your number has been ported away from MTN.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
Our terms and conditions indicate that when a migration is processed, your airtime will be forfeited. To accommodate for the challenges, we would have reimbursed some of the airtime, however we notice that your number has been ported away from MTN.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
MTN South Africa's reply12 Jul 2015, 12:55
Official
Hello lynash,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
Our terms and conditions indicate that when a migration is processed, your airtime will be forfeited. To accommodate for the challenges, we would have reimbursed some of the airtime, however we notice that your number has been ported away from MTN.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
Our terms and conditions indicate that when a migration is processed, your airtime will be forfeited. To accommodate for the challenges, we would have reimbursed some of the airtime, however we notice that your number has been ported away from MTN.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***