SN
Shirazodien N
1 reviews | Active since May 2015
28 May 2015, 11:05
cancelling of expired contract but to no avail
I am trying to cancel a contract which has expired on the 18 of May2015. i have emailed mtn customercare various times but i have not gotten back any confirmation of a successful termination. Jawwaad Gierdien
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MTN South Africa's replyOfficial
30 May 2015, 10:35Hello nanash,
We are truly sorry for the delayed response to your post and for the inconvenience caused.
We do see the your cancellation request was submitted on the 22nd of April 2015 by Themba Makhubela, however it was not processed as yet.
We've now escalated the matter directly to the management team within our Cancellations Department, requested that the line be cancelled and the account to credited where necessary.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response to your post and for the inconvenience caused.
We do see the your cancellation request was submitted on the 22nd of April 2015 by Themba Makhubela, however it was not processed as yet.
We've now escalated the matter directly to the management team within our Cancellations Department, requested that the line be cancelled and the account to credited where necessary.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply30 May 2015, 10:35
Official
Hello nanash,
We are truly sorry for the delayed response to your post and for the inconvenience caused.
We do see the your cancellation request was submitted on the 22nd of April 2015 by Themba Makhubela, however it was not processed as yet.
We've now escalated the matter directly to the management team within our Cancellations Department, requested that the line be cancelled and the account to credited where necessary.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response to your post and for the inconvenience caused.
We do see the your cancellation request was submitted on the 22nd of April 2015 by Themba Makhubela, however it was not processed as yet.
We've now escalated the matter directly to the management team within our Cancellations Department, requested that the line be cancelled and the account to credited where necessary.
Regards
Tim
MTN Complaints Management Team: REQ:***