Cancelling of Contract
<p>I requested a Premature End of Contract invoice on 22 July 2016.</p> <p>Total = R1114.70</p> <p> </p> <p>At that point in time, I had problems with the other SP (Mr Price Cell), so I had to wait until I have the other contract sealed. My wife can obviously not go one day without a cell phone.</p> <p>In the meantime, I paid R750 into the MTN account.</p> <p>When the problems with Mr Price Cell was cleared, I asked again an update in the account. (Aug 13)</p> <p>No response received, so on Aug 24, I paid the rest of the R1114, nl R364.</p> <p> </p> <p>Then I received an updated account (Aug 24) . They acknowledged the payment of the R750 and stated a shortfall of R370.12 (R370.12 – R364 = R6.12) I paid the R6.12 on the 24th.</p> <p> </p> <p>Then I received communication on ref ********** 8, stating that I need to pay another R854.93 ! (with the same format of calculations as previously.)</p> <p> </p> <p>Where does this now come from?</p> <p> </p> <p>The last email I got, was on 30 Aug. Nothing further.</p> <p> </p> <p>Can someone please do the final calculation for you to be able to migrate the number to Pre-paid.</p> <p>I will then port it out to Cell C.</p> <p> </p> <p>After being a MTN client for 22 years straight, I am now finally done with you.</p>
Thank you for your post.
Please provide the account number, or cell phone number you wish to cancel so we can check on they system as to what happened to the payments. Please note that if you are given an early cancellation fee, you are required to make a once off payment so it can be captured accordingly, otherwise the system reads it as a payment towards your current account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
Please provide the account number, or cell phone number you wish to cancel so we can check on they system as to what happened to the payments. Please note that if you are given an early cancellation fee, you are required to make a once off payment so it can be captured accordingly, otherwise the system reads it as a payment towards your current account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Hi Thabelo
I posted the reference number on the original post.
Cell No : ********** .
I've made a call to your call center as well. Aparently your Retensions Department is very busy. That fact alone, should tell your business managers that something in MTN is not going well......
Regards
rudolph
Hi Thabelo
I posted the reference number on the original post.
Cell No : ********** .
I've made a call to your call center as well. Aparently your Retensions Department is very busy. That fact alone, should tell your business managers that something in MTN is not going well......
Regards
rudolph