JW
Janine W

1 reviews | Active since Apr 2015

08 Jun 2015, 11:10

Cancelling of Contract

I called in 26th May 2015 to enquire about cancelling my son's mobile contract. My reference number *** refers. I was helped by a very helpful gentleman who told me that someone would call me back to let me know the cancellation amount. My son has his own cell phone - this is just about the contract which expires January 2016. I am still waiting. I have sat on the phone for days - one cannot get through because MTN are in their 4th week of striking. Apparently according to Masechaba - when I finally got through today - 8th June reference number *** refers - there is no one to assist me in the cancellation department - they are all out striking. There is no supervisor or manager available either.<br> <br> WOUDL SOMEONE AT MTN LIKE TO WAKE UP AND CALL ME ON *** SO THAT I CAN SORT THIS OUT.<br> <br> Thank you.<br> Janine

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 Jul 2015, 20:04
Official
Hello Janine Wain,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

According to our records, an email with the break down has been forwarded to the email address provided on your post. Should you have any queries, you may respond to the email.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***