WT
Willem T
1 reviews | Active since Aug 2013
22 Jul 2015, 10:31
Cancelling my contracts
SECOND AND FINAL COMPLAINT HERE!!! This post on your Facebook page:<br> <br> OK, it is months now trying everything to have my queries attended to. Last time complaining here I got an email at least, requesting my info with a promise of feedback in 48 hours by email. Still nothing. Phoned and actually got through believe it or not. I suggest those who are unhappy simply try that and convert contracts to prepaid and change provider. I got a reference with a promise of a 30 day turnaround converting my three contracts. Lets see!!!
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MTN South Africa's replyOfficial
28 Jul 2015, 10:51Hello wjvantonder,
Thank you for raising your concern with MTN.
We do apologize for the inconvenience this entire experience may have caused; rest assured it was not our intention to dissatisfy you in any way.
Please be aware that we are unable to migrate your lines to pre-paid as you still on contract with all your lines.
Regards
Lorraine
Thank you for raising your concern with MTN.
We do apologize for the inconvenience this entire experience may have caused; rest assured it was not our intention to dissatisfy you in any way.
Please be aware that we are unable to migrate your lines to pre-paid as you still on contract with all your lines.
Regards
Lorraine
Best regards,
MTN South Africa's reply28 Jul 2015, 10:51
Official
Hello wjvantonder,
Thank you for raising your concern with MTN.
We do apologize for the inconvenience this entire experience may have caused; rest assured it was not our intention to dissatisfy you in any way.
Please be aware that we are unable to migrate your lines to pre-paid as you still on contract with all your lines.
Regards
Lorraine
Thank you for raising your concern with MTN.
We do apologize for the inconvenience this entire experience may have caused; rest assured it was not our intention to dissatisfy you in any way.
Please be aware that we are unable to migrate your lines to pre-paid as you still on contract with all your lines.
Regards
Lorraine
Best regards,