1 reviews | Active since Sept 2015
Cancelling my contract proving to be difficult
To whom it may concern,<br> <br> I have tried numerous times via email as well as phoning in to cancel my contract that has been automatically renewed since June 2015. My account has been handed over because of this issue and I haven't been able to use the Sim as of June. This means I have accumulated data which I cannot use. I have paid thousands since June for a contract I no longer use. PLEASE assist me as I NO LONGER want to be part of MTN and will take this matter further if nothing is done to rectify this. I have seen that allot of customers have the exact same problem and this service is unacceptable, come on guys, I have paid you over R15000 in the past two years and expect some sort of gratitude for the business I generated. I can not be punished for bad service and will evolve the ombudsman if necessary. Last chance MTN
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The number provided contract term end date is 15/07/2015. There is no note on they system that shows that a cancellation was requested.
There is an amount of R413.00 outstanding on the account. Please make payment and contact 808, they will put you through to the cancellations desk.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The number provided contract term end date is 15/07/2015. There is no note on they system that shows that a cancellation was requested.
There is an amount of R413.00 outstanding on the account. Please make payment and contact 808, they will put you through to the cancellations desk.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***