1 reviews | Active since Dec 2015
Cancelling my Contract
On the 1 November 2015 I called the MTN call centre to cancel my contract and transfer the two numbers to prepaid, the *********** agent advised me that i have to call back on the 28/11/2015 to cancel as that is the day the contract ends and I cannot give the 30 days notice even after I insisted. On the 27/11/2015 I called to have the numbers converted to prepaid and was advised that it was processed and within 2-3 days it will be converted.<br> <br> Its now over a week. I called the \amazing"call centre back today and now i am advised that i need to give 30 days notice!! I guess MTN does not want to cancel my contract when instructed to as they need to ***** money to pay the Nigerian Fine"
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that we have migrated both of the numbers to prepaid today.
Please allow +-2-24 hours for this to pull through the network. You will received the SMS to notify you that the numbers are now on pre-paid.
Kind regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that we have migrated both of the numbers to prepaid today.
Please allow +-2-24 hours for this to pull through the network. You will received the SMS to notify you that the numbers are now on pre-paid.
Kind regards,
Alice van der Merwe
***
Best regards,
