ML
Maphokane L
1 reviews | Active since Jan 2016
18 Jan 2016, 16:16
Cancelling my contact
Can I please get an explanation as to why my phone is suspended. Please check your reports before you decide to suspend one phone. you can't say I owe you money yet I took the time to run around your outlets advising that ***** was done using my details. Check Ref number: *** and all the numerous ref numbers I have and explain why is my line suspended and why I owe you money. <br> <br> <br> AWAITING FOR FEEDBACK
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Replies (1)
MTN South Africa's replyOfficial
19 Jan 2016, 14:52Hello Maphokane3054,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your number is active on Prepaid and is in use. A credit request has been logged for the late cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your number is active on Prepaid and is in use. A credit request has been logged for the late cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply19 Jan 2016, 14:52
Official
Hello Maphokane3054,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your number is active on Prepaid and is in use. A credit request has been logged for the late cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your number is active on Prepaid and is in use. A credit request has been logged for the late cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***