ML
Maphokane L
1 reviews | Active since Jan 2016
12 Jan 2016, 10:35
Cancelling my contact
One of you consultant called me but please train your staff on soft skills you can't call a customer and not ask if it is a convenient time to speak, he told me MTN will credit my account with R340 but today I received an SMS threatening to suspend my phone if I don't pay an amount of R 391.80 please explain what is that amount for and don't just debit my account my concern. Do your billing calculations correctly before debiting your customer don't make your problems mine you have inconvenienced me lot and I have had it. Get someone senior to sort out this issue
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MTN South Africa's replyOfficial
14 Jan 2016, 11:29Hello Maphokane3054,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that the 13.10.2015 invoice was not paid there was an upgrade done and it was cancelled but still you didn't pay for october.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that the 13.10.2015 invoice was not paid there was an upgrade done and it was cancelled but still you didn't pay for october.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply14 Jan 2016, 11:29
Official
Hello Maphokane3054,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that the 13.10.2015 invoice was not paid there was an upgrade done and it was cancelled but still you didn't pay for october.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that the 13.10.2015 invoice was not paid there was an upgrade done and it was cancelled but still you didn't pay for october.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***