Cancelling MTN contract - always have to complain on Hello Peter - 4th time since 2007

<p>MTN Branch - upper level Centurion Mall, Centurion</p> <p> </p> <p>This is probably the 4th time I have to complain on here about MTN. I had to complain from the moment I took out this contract in roughly 2004/5 because they approved the contract, but messed it up and did nothing to help the store resolve the problem. After 3 weeks I was forced to complain on here. MTN phoned me at 7:00 the next morning to say they sorted everything out and I can go get the handsets – they will let the store know. This is how they treat NEW customers!</p> <p> </p> <p>Forward 2 weeks and we had to phone to follow up yesterday because they did not even bother to get back to us and let us know the phone is not available in the country anymore.</p> <p> </p> <p>Just got back from MTN Centurion Mall for the SECOND time to ATTEMPT to upgrade my son's phone. The first time they said they will order the handset we want. They did in the meantime make copies of my ID etc.</p> <p> </p> <p>Today they refuse to accept just my ID book as identification to upgrade my son's contract. I must have a medical aid or Disney card or something else as well with my name on. Since when is legal SA ID not acceptable?</p> <p> </p> <p>AND HOW DOES GIVING THEM ANY OTHER CARD WITH YOUR NAME PRINTED ON WHATSOEVER PREVENT *****? I have access to blank cards and a colour printer used to print on them. Does that mean I can then just design and print my own card with my name on? I can even make it pretty for them with my picture, address, blood type, ID number, DNA sequence and cutesy snapchat filters and flowers.</p> <p> </p> <p>My wallet with all bank cards etc. was ******. My son drove there since my license is gone. Now they have the audacity to tell me to go to the police station and bring them an affidavit as proof???</p> <p> </p> <p>I will be moving this number to another provider as well as my own as soon as my contract also expires. We are busy checking packages with other providers since MTN is not willing to do business with me. It is ridiculous to have to complain on websites such as Hello Peter before MTN lifts a finger.</p> <p> </p> <p>I AM NOT driving 10km there and back for a 3rd time.</p>