CS
Carl S
1 reviews | Active since Jul 2015
02 Jul 2015, 12:48
Cancelling contract impossible with MTN
Contract expires on the 09 July 2015. I contacted MTN on 09 June 2015 and was told I should contact them a week before my contract expires to migrate to prepaid. I've been trying to contact the call centre for two days now and either the line just cuts out or the call goes on forever. All I want to do is cancel my contract and migrate to prepaid but I cant even reach them what so ever. I don't want to continue with MTN.
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MTN South Africa's replyOfficial
09 Jul 2015, 09:41Hello CJSchimmer,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, your line will be migrated to Pre-paid within the next 2-24Hrs and the airtime currently on your sim will be forfeited.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, your line will be migrated to Pre-paid within the next 2-24Hrs and the airtime currently on your sim will be forfeited.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,
MTN South Africa's reply09 Jul 2015, 09:41
Official
Hello CJSchimmer,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, your line will be migrated to Pre-paid within the next 2-24Hrs and the airtime currently on your sim will be forfeited.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation, your line will be migrated to Pre-paid within the next 2-24Hrs and the airtime currently on your sim will be forfeited.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,