TS
Tina S
1 reviews | Active since Oct 2017
02 Oct 2017, 09:56
Cancelling Contract
FB Post (02.102.2017) Trying to cancel your contract with MTN and converting to prepaid is like trying to find a needle in a haystack #MostFrustratingProcessEver . Very bad customer service at retentions dept and the there is NO option to do this online in 2017. I have already given more than 30 days notice via email yet I must still call in to cancel on the last day of the contract. You even gave me MORE data and minutes which I DO NOT WANT (mobile data switched off now) Ref# ********** 00. PLEASE FIX ASAP. I doubt there is a cancellations dept as no one answers, EVER!!! Been on hold for more than an hour today, still no answer or an indication of where I am in the queue.
Please ensure my contract ends TODAY, the debit order is cancelled for my ...8644 number, and this no is converted to prepaid.
Thank You
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
06 Oct 2017, 14:27Good day Tina,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
This is to confirm that this matter has been processed and your account is migrated to prepaid as per your instruction.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply06 Oct 2017, 14:27
Official
Good day Tina,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
This is to confirm that this matter has been processed and your account is migrated to prepaid as per your instruction.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,