Cancelling a expired contract is a nightmare with MTN why?

Item: MTN South Africa
Rating: 1
Author: Greig B

I would like to know why its so difficult to cancel my expired contract with you?

I called to cancel my account (Reference number ***) which expired months ago (17 May 2019) and yet you still debit my bank account.

What does it take?

Helpful (0)

Replies (2)

Greig B's updateReviewer Update

03 Sept 2019, 14:16

I'm not asking for prepaid migration, I'm asking for complete cancellation and refund of my September debit order.

Please advise on this simple request

Greig B's update03 Sept 2019, 14:16

Reviewer Update

I'm not asking for prepaid migration, I'm asking for complete cancellation and refund of my September debit order.

Please advise on this simple request

Greig B's updateReviewer Update

04 Sept 2019, 13:37

Your notice period is 20 working days.
Can you please show me where its 30 days

Greig B's update04 Sept 2019, 13:37

Reviewer Update

Your notice period is 20 working days.
Can you please show me where its 30 days