1 reviews | Active since Apr 2012
Cancelling a contract taking too long to process
On the 9th December 2015 i called MTN requesting to cancel my contract ***)and disconnect number(***). To my surprise when i checked my sim this year 14 January the contract was not cancelled, i called again(***) only to be told when i called last year was to put in notice. To my surprise no one told me its notice and i need to call again to cancel. I then requested they cancel the sim and disconnect. Was told it will be cancelled in 3- 5 working days. Its been a week now and my sim card is still not disconnected. This is frustrating because it seems i need to do someone job. next thing i will be told to pay for the data i'm not using. Why is it taking so long to cancel sim as i did it before without any hassles.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***