SF
Stefanus F

1 reviews | Active since Feb 2016

04 Jul 2017, 10:48

Cancelling a contract

<p>What a simple and straight-forward experience! It really says a lot about the transparency and honesty towards a company's customers when signing a new contract is equally as easy as cancelling that same contract!</p> <p> </p> <p>This specific contract was a tablet contract that ran it's course, after which it would continue being billed at a reduced amount (since the device is paid for at that point). I simply went in with my details, they cancelled it, and I was not billed for it ever again.</p> <p> </p> <p>Thanks for making this experience very painless, MTN Canal Walk!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply04 Jul 2017, 19:25
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly reply to us with your ID number or account number in order for us to investigate and resolve your problem accordingly.

warm regards

mike

Complaints Management Team
Reference Number: ***8

Best regards,