HW
Heleen W
1 reviews | Active since Mar 2015
09 Mar 2016, 16:45
Cancelling a contract
On 21 Dec 2015, I phoned MTN to cancel my son's MTN contract that has already expired. The agent told me that it was cancelled and gave me a ref number but MTN keeps on taking money from our account. After I have sent them ANOTHER mail to have it cancelled, I received a reply back to say that the contract cannot be cancelled as we are in arrears with R700! Please help me to get this sorted.
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MTN South Africa's replyOfficial
10 Mar 2016, 16:23Hello heleenw,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply10 Mar 2016, 16:23
Official
Hello heleenw,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,