AW
Ashwin W
1 reviews | Active since Jul 2011
21 May 2015, 07:01
Cancelled Yet debited again
Called the call centre 08.05.15, to cancel my MTN contract, waited over 45mins for someone to answer, finally spoke to Refilwe and she dealt with canceling my contract. Today I note that my account has still been debited, I want my funds in 24 hours and my contract cancelled with MTN effective immediately. REF NO received that clearly didnt do **** all ***
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MTN South Africa's replyOfficial
28 May 2015, 13:04Hello Master Ashwin,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the number has been migrated to pre-paid as per your request.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the number has been migrated to pre-paid as per your request.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply28 May 2015, 13:04
Official
Hello Master Ashwin,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the number has been migrated to pre-paid as per your request.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the number has been migrated to pre-paid as per your request.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Best regards
Mantoa
REQ:***
Best regards,