Cancelled upgrade still not processed

On the 15/09/2015 I accepted an upgrade sold to me by one of the Velocity agents on the the condition that the contract could be put onto a different number - a vodacom number which I planned to port to MTN. I went to MTN on the 17/09/2015 and they informed me that such a thing is not possible - you can only keep your number when porting & opening a new contract. First of all it's unacceptable that Velocity agents are selling MTN phones without being aware of such technicalities. Secondly, if unaware it's even more unacceptable for them to push & make promises that can't be kept all for sake of making a sale. It's ********** & puts a bad light not only on Velocity, but on MTN.<br> > <br> > And that sale euphoria will be short lived because I Requeste the upgrade be cancelled as the terms I was promised cannot be met. I was well within the cool off period when the cancellation was requested, it neither MTN nor velocity have done anything yet - despite numerous calls & emails. Hopefully this will spur some action.<br> > <br> > Please could the upgrade on my number be cancelled. The number in question is: ***.